Refund policy

 

Shipping, Cancellations & Returns

Thank you so much for supporting my art. As an independent artist and a small business, every single order means the world to me. Because many of my pieces are made-to-order or kept in very limited stock, I kindly ask that you take a moment to read through my shop policies before placing your order.

Changing Your Mind? (Cancellations)

If you made a mistake or changed your mind, please reach out to me as soon as possible at info@soyy.studio.

  • Before it is made or shipped: If you catch me before your item enters production or drops at the post office, I will gladly cancel your order and issue a full refund immediately.
  • After it is processed: Because many of my products are specially made-to-order just for you, I cannot cancel an order once the making or shipping process has already begun.
  • The Refund: Once I process a cancellation, the funds leave my account instantly. It usually takes 3 to 10 business days for your bank to post the credit back to your account.

Returns & Exchanges

Because I run a low-stock, small-batch studio, I am unable to offer standard size or item exchanges. My stock sells out quickly, and I rarely have extra sizes or duplicates on hand. Please double-check the sizing charts, dimensions, and product descriptions carefully before purchasing.

If you live in the EU, you legally have 14 days to return standard items, but as a small creator, I truly appreciate your mindfulness and care in ensuring you love the piece before hitting buy.

Please note that if we collaborate on a completely custom or personalized artwork or merchandise made specifically for you, it cannot be returned or refunded.

If Something Goes Wrong (Damaged or Incorrect Orders)

I package every single order with love and care, but I know the mail system can be rough. If there is a mistake on my part or if your package arrived damaged, I will absolutely make it right.

  • What to do: Please inspect your art as soon as it arrives. If it is damaged, incorrect, or missing something, email me right away at info@soyy.studiowith your order number and a few clear photos of the item and the packaging.
  • How we fix it: For damaged or incorrect items, I will happily send a replacement (if stock allows) or issue a full refund. If I sent you the wrong item by mistake, I will email you a prepaid return shipping label so you can pop the unopened item back in the mail to me.

How to Return an Item

To be eligible for a return, your item must be in the exact same condition you received it—unworn, unused, with any original tags, and in its original packaging. You will also need to provide your digital receipt or proof of purchase.

  1. Get in touch: Always email me first at info@soyy.studio to request a return. Items sent back to me without checking in first cannot be accepted.
  2. Next steps: If your return is accepted, I will send you detailed instructions on how and where to send your package.
  3. Shipping costs: Unless we are fixing a mistake I made (like a damaged or wrong item), you will be responsible for paying your own return shipping costs.

A Quick Note on Shipping Addresses

Please double-check your shipping address at checkout. As a small business, I cannot cover refunds or free replacements if a package is lost or marked undeliverable due to an incorrect address. If a package makes its way back to my studio because of an address error, I will have to ask you to cover the additional shipping cost to mail it out to you a second time.

Thank you again for your incredible support and for respecting the time and care that goes into creating these pieces for you. If you ever have any questions, just send me an email—I am always happy to help.