Shipping FAQ

・❥・ shipment processing time

Please allow for 1-2 weeks for your order to be processed. Please note that fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed. 

Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, you will be contacted via email.

Your patience is greatly appreciated <3

 

・❥・shipment confirmation & order tracking

Once your order is placed, you will receive an email confirmation with order details. You will receive an additional email with tracking information once the order has shipped. Tracking numbers will be active within 24 hours.

If you do not receive a confirmation or shipment notification, please check your spam folder before contacting me.

Regular Print size (A4) orders are shipped at a discounted rate in an untracked, stamped envelope.

 

・❥・customs, duties, and international taxes

I am not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

These costs may vary from country to country.

 

・❥・incorrect shipping address

The customer is responsible for inputting the correct shipping address at checkout. If your order has not been shipped yet, you may request a change in shipping address.

To request an address change, please contact me through email: info@soyy.studio. Please note that once your order is processed and shipped, I will not be able to make any adjustment or redirect it.

If there is any incomplete address, I will contact you as soon as possible. I have a timeframe of 5 business days to provide the correct shipping information. If I have not received an answer within 5 days, your order will be canceled.

 

・❥・returned orders due to incorrect address

If the package is returned to me, you will be contacted via email. The shipping fee must be paid again if you would like your order reshipped or sent to a new address. If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods. Taxes and shipping fees cannot be refunded.

 

・❥・lost package

I am not responsible for packages that may become lost in transit. SOYY.STUDIO is responsible for your package up until the point it is picked up by the mail carrier.

We do not have control of the shipping timeline of your package once it leaves our doors. It is the responsibility of the customer to track, locate packages or contact DHL to submit a claim.

I am unable to track untracked print-mail and are not responsible for lost orders.

 

・❥・returns & Exchanges

We do not accept returns/exchanges. SOYY.STUDIO is not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

・❥・order cancelations

To request an order cancellation, please contact me through email with your
order # and Name: info@soyy.studio.

 

For further inquiries, please contact through email: info@soyy.studio